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Welcome to Talford Store!

Customer Services

Shipping & Delivery
Orders are shipped by FedEx or freight carrier with shipping and handling charges added; whether prepaid or invoiced, please call for rates. FedEx Next Day and Second Day delivery available upon request. Additional charges will apply.

Shipping and handling costs are based on weight of individual cartons in shipment, but not total weight of all cartons. Shipments requiring a skid will be subject to a crating/skid surcharge. Add 25 kg per skid when estimating shipping weight. 
Privacy & Security

This privacy policy sets out how uses and protection of any information that you give when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are aware of any changes.

What we collect

We may collect the following information:

*  name
*  contact information including email address
*  demographic information such as postcode, preferences and interests
*  other information relevant to customer surveys and/or offers

Please refer to the List of cookies we collect section for the exhaustive list of cookies

What we do with the information we gather

We require this information to understand your needs and provide you with better services, and in particular for the following reasons:

*  Internal record keeping.
*  We may use the information to improve our products and services.
*  We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
*  From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

*  whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
*  if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Personal Data (Privacy) Ordinance Chapter 486. A small fee will be payable. If you would like a copy of the information held on you please write to

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.

Returns & Replacements 

Return Policy On Fire Retardants, Paints and Coating Products: 
Due to the nature of the products. Fire Retardants are not returnable. All Fire Retardant sales are final.

Return Policy On Acoustical Products, Equipment and Tools, LED Lighting Products: 
A "Return Goods Authorization" number must be obtained for all returns. There is a 30% restocking fee on all returned products. Returned merchandise must include our packing slip and must be received in a resalable condition to ensure proper credit. Returns must be made via a traceable form such as FedEx, UPS, DHL or iMailR Insurance Service. All purchases are final after 15 days. All shipping charges associated with returned merchandise are the responsibility of the buyer. For complete instructions, please call 852-29110103 or email
In order to process your orders placed on this website, you must first complete the registration form. During registration, you will be required to provide your contact information, which includes your name, e-mail address, telephone number and street address. This information is used to provide you with important services such as automated order status updates via e-mail.

Most of the information collected in the registration process will be used to process orders. During the order process, you will have to provide financial information such as your credit card number and expiration date. This information is used for billing purposes and to fulfill your order. If we have trouble processing an order, we will use this contact information to get in touch with you. To properly process your credit card information, we must share your personal and financial information with the merchant bank for authorization and approval. This process is protected by an enhanced security system. We do not share your personal and financial information with any third parties, except those specified in the Sharing section of this policy.  
Payment, Pricing & Promotions takes precautions to protect its customers' information. When you submit sensitive information via the website, your information is protected both online and offline.

When our registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected with encryption software.  

Viewing Orders
To view your order history or status, you must login to the system. The system will show you the past six month ordering record for your tracking. 
Updating Account Information 

You are fully entitled to know what personal data we may have about you and to correct any errors. To access or correct any personal data, or if you do not want your personal data to be used for the purpose of direct marketing, you can write to us at


1. The information and services provided in this site by Talford (Far East) Ltd. are solely for reference. Users understand and agree they should use their own judgement to decide whether to use or rely on such information, and solely bear all liabilities arising therefrom. 

2. Talford (Far East) Ltd. expressly states that it makes no guarantee or representation, whether express or implied, for the accuracy, completeness or otherwise of any information or services provided by this site. It shall bear no liability for any act related to such information or services. 
3. Talford (Far East) Ltd. shall not bear any liability for any direct, occasional, consequential, indirect or penalizing loss caused directly or indirectly by the use or incapability to use this web site, or any other loss, costs or expenses, including but not limited to the following:

  I. accuracy or reliability of the contents herein; 
 II. suitability or quality standard of any such service or content for any particular purpose; 
III. any error or delay in any such service or content.