Customer Services

This privacy policy sets out how uses and protection of any information that you give when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are aware of any changes.

What we collect

We may collect the following information:

Please refer to the List of cookies we collect section for the exhaustive list of cookies

What we do with the information we gather

We require this information to understand your needs and provide you with better services, and in particular for the following reasons:

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Personal Data (Privacy) Ordinance Chapter 486. A small fee will be payable. If you would like a copy of the information held on you please write to info@talford.com

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

Return Policy On Fire Retardants, Paints and Coating Products: 
Due to the nature of the products. Fire Retardants are not returnable. All Fire Retardant sales are final.

Talfordstore.com takes precautions to protect its customers' information. When you submit sensitive information via the website, your information is protected both online and offline.

When our registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected with encryption software.  

You are fully entitled to know what personal data we may have about you and to correct any errors. To access or correct any personal data, or if you do not want your personal data to be used for the purpose of direct marketing, you can write to us at info@talford.com.

Disclaimer 

1. The information and services provided in this site by Talford (Far East) Ltd. are solely for reference. Users understand and agree they should use their own judgement to decide whether to use or rely on such information, and solely bear all liabilities arising therefrom. 

2. Talford (Far East) Ltd. expressly states that it makes no guarantee or representation, whether express or implied, for the accuracy, completeness or otherwise of any information or services provided by this site. It shall bear no liability for any act related to such information or services. 

3. Talford (Far East) Ltd. shall not bear any liability for any direct, occasional, consequential, indirect or penalizing loss caused directly or indirectly by the use or incapability to use this web site, or any other loss, costs or expenses, including but not limited to the following:

  I. accuracy or reliability of the contents herein; 
 II. suitability or quality standard of any such service or content for any particular purpose; 
III. any error or delay in any such service or content.